Service Delivery Policy

1. Service Delivery Overview

Packetra provides instant digital service delivery for all hosting products. Our automated provisioning systems ensure your hosting is ready as quickly as possible after payment confirmation.

100% Digital Delivery: All services are delivered electronically via email and client portal access. No physical shipments or waiting for hardware delivery (except custom cases).

2. Shared Hosting & WordPress Hosting

Provisioning Time:

• Automated Setup: 1-5 minutes from payment confirmation
• 99% of orders: Ready within 5 minutes

What You Receive:

• Welcome email with login credentials
• Control panel (cPanel) access details
• Nameserver information

Immediate Access To:

• File manager and FTP access
• Email account creation
• Database management
• One-click installer for 400+ applications
• SSL certificate installation

Next Steps: After activation, you can point your domain to our nameservers and start building your website immediately.

3. Cloud VPS Hosting

Provisioning Time:

• Automated Deployment: 10-15 minutes from payment confirmation
• Peak times: May take longer during high demand

What You Receive:

• Root SSH access credentials via email
• Server IP address
• Access to Console in Client Area

Immediate Capabilities:

• Full root access via SSH
• Install any software or control panel
• Configure firewall and security settings
• Deploy applications and services

OS Selection: Your chosen operating system (Ubuntu, Debian, AlmaLinux, etc.) is pre-installed and ready to use upon delivery. You have access to rebuild your server whenever with the available OS templates.

4. Dedicated Servers

Provisioning Time:

• Delivery Time Varies by Location: Check the product description for specific delivery timeframes for your selected datacenter
• Fastest Locations: Same-day delivery available at select datacenters
• Standard Locations: 24-48 hours from payment confirmation
• Custom Configurations: May require additional time depending on specifications

Why Manual Provisioning? Dedicated servers require physical hardware allocation, RAID configuration, OS installation, and quality checks to ensure enterprise-grade reliability.

Delivery Time: Each dedicated server product displays its expected delivery timeframe in the product description. Times vary based on datacenter location and hardware availability.

Provisioning Process:

• 1. Order Received: Payment confirmed, provisioning ticket created
• 2. Hardware Allocation: Physical server assigned from datacenter
• 3. RAID Setup: Configured per your specifications (RAID-1 or No RAID)
• 4. OS Installation: Your selected operating system installed
• 5. Quality Check: Server tested and verified
• 6. Delivery: Credentials sent via email

What You Receive:

• Root SSH credentials
• Server IP address and hostname
• IPMI/remote console access (where available)

5. Payment & Service Activation

Payment Methods & Timing:

• PayPal: Instant activation upon payment confirmation.
• Wise: Manual verification required, may take upwards to 24 hours.
• Cryptocurrency (Bitcoin, etc.): Activation after blockchain confirmation (typically 10-60 minutes depending on network)
• Bank Transfer: Manual verification required, 1-3 business days

6. Receiving Your Access Credentials

Delivery Method:

All credentials are sent to your registered email address.

What to Check:

• Email: Check spam/junk folder if you don't receive credentials within expected timeframe
• Client Portal: Login at https://portal.packetra.com
• Service Status: Verify service shows "Active" status

Credential Security:

Important: Change default passwords immediately after first login. Enable two-factor authentication for enhanced security.

7. 24/7 Technical Support

Available Support Channels:

• Ticket System: Submit Support Ticket
• Email: support@packetra.com

What We Help With:

• Server setup and configuration
• Technical troubleshooting
• Service upgrades and migrations
• Security hardening guidance
• Performance optimization

Expert Support: Our support team consists of real humans with technical expertise, not outsourced call centers or chatbots. Fee's may apply to certain areas of assistance

8. Delivery Delays

Possible Causes:

• Payment verification required
• Datacenter maintenance or outages
• Custom configuration requests
• High order volume during promotions

What We Do:

If your service is delayed beyond the standard timeframe, we will:

• Notify you by opening a ticket in our system (email notification is sent)
• Provide regular status updates
• Offer priority provisioning when possible

Transparency: We believe in honest communication. If there's a delay, we'll tell you why and when to expect resolution.

9. Questions About Service Delivery?

For questions about service delivery, provisioning status, or order issues, you can directly open a ticket on the portal or contact through our main website below:

• For any inquiry: Contact

We aim to respond to all inquirys within a reasonable timeframe.