Frequently Asked Questions

General & Getting Started

What payment methods do you accept?

We accept all major cryptocurrencies (Bitcoin, Ethereum, Litecoin, and more) and we plan on accepting fiat currencies in the near future. Cryptocurrency payments provide complete anonymity for your purchase.

Do I need to provide personal information to sign up?

No! We only require a valid email address to get started. Pay with cryptocurrency for complete anonymity - no questions asked, no personal details needed.

Is there a money-back guarantee?

Yes! We offer a 30-day money-back guarantee on all hosting plans. If you're not satisfied, we'll refund your payment in full.

Are there setup fees or hidden charges?

Never. All our prices are transparent with no setup fees, hidden costs, or surprise charges. What you see is what you pay.

Server Locations & Performance

Where are your servers located?

We operate in multiple locations including the Netherlands and in a very progressive freedom and speech legislative Iceland. You can choose your preferred location during signup based on your privacy and performance needs.

Can I test your server speed before ordering?

Absolutely! Contact our sales team for test IPs and download links to check speeds from our various locations before making a purchase.

What's your uptime guarantee?

We maintain 99.9% uptime across all our infrastructure with DDoS protection and redundant systems to keep your sites online.

Privacy & Content Policy

How do you handle content complaints?

We respect free speech and privacy. Unless content violates our Terms of Service or local laws, we don't remove websites based on complaints alone. If you believe you've found illegal content, contact our abuse department and report it.

Do you share customer information with third parties?

Your privacy is our priority. We never share customer data with third parties for marketing or business purposes. We only comply with valid legal orders from courts in our operating jurisdictions. In such cases, we notify affected customers immediately unless legally prohibited. We maintain minimal logs to protect your privacy.

What content is not allowed?

While we support free speech, we prohibit: child exploitation material, malware distribution, phishing, and content that violates our Terms of Service. Review our complete Terms of Service for details.

Technical Support

What control panel do you provide?

All shared and WordPress hosting plans include cPanel at no extra cost. VPS and Cloud customers have root access and can install any control panel they prefer.

Do you have documentation to help me get started?

Yes! We maintain an extensive knowledge base covering cPanel, Linux basics, WordPress optimization, and account management. Access it 24/7 through your client portal.

How quickly do you respond to support tickets?

Our average response time is under 10 minutes. Our support team is available 24/7/365 - real humans, not bots.

Upgrades & Flexibility

Can I upgrade my hosting plan later?

Yes! Upgrades are instant and free. Simply contact support, and you'll only pay the price difference prorated to your billing cycle. Most upgrades complete within minutes.

Can I switch between billing cycles?

Absolutely. We offer monthly, quarterly, semi-annual, and annual billing. Longer cycles save you money - up to 20% off with annual billing.

Can I change my server location after signing up?

Yes, we can migrate your account to a different datacenter. Contact support to discuss migration timing and any associated costs.

Domain Names & Registration

Can I register domains anonymously?

Yes! Pay with cryptocurrency and we only need your email address. WHOIS privacy protection is included free with all domain registrations.

Do you offer domain transfers?

Yes, we accept domain transfers from any registrar. The process is simple and we'll guide you through every step.